Care Certificate Standard 14: Handling information

This standard focuses on recording, storing, accessing and sharing information lawfully, accurately and securely.

What This Standard Covers

Understanding confidentiality and why information must be protected.

Keeping records clear, factual, timely and relevant.

Sharing information appropriately in line with policy and legal requirements.

Why It Matters

Standard 14 supports both compliance and safe care. Good information handling helps teams make sound decisions, maintain trust and create reliable records that stand up to review or inspection.

Official Source

This page is a plain-English summary based on the March 2025 Skills for Care Care Certificate standards. For the full learning outcomes and assessment criteria, use the official PDF.

Read the official 2025 standard PDF

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Explore All Care Certificate Standards

Standard 1: Understand your role Standard 2: Your personal development Standard 3: Duty of care Standard 4: Equality, diversity, inclusion and human rights Standard 5: Work in a person-centred way Standard 6: Communication Standard 7: Privacy and dignity Standard 8: Fluids and nutrition Standard 9: Awareness of mental health and dementia Standard 10: Adult safeguarding Standard 11: Safeguarding children Standard 12: Basic life support Standard 13: Health and safety Standard 14: Handling information Standard 15: Infection prevention and control Standard 16: Awareness of learning disability and autism