What This Standard Covers
Understanding duty of care and the duty of candour.
Responding appropriately to concerns, comments, complaints and incidents.
Recognising and managing dilemmas, conflicts and difficult situations.
Why It Matters
Standard 3 helps staff balance compassion, professionalism and accountability. It reinforces the need to be open and honest, raise concerns promptly and work through challenges in a way that protects people and upholds trust.
Official Source
This page is a plain-English summary based on the March 2025 Skills for Care Care Certificate standards. For the full learning outcomes and assessment criteria, use the official PDF.
Read the official 2025 standard PDF