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Care Certificate Standard 6: Communication

This standard focuses on clear, respectful and responsive communication, including how to adapt communication methods to each person’s needs and preferences.

What This Standard Covers

Using verbal, non-verbal and alternative communication effectively.

Recognising barriers to communication and reducing them where possible.

Listening actively and sharing information appropriately with others.

Why It Matters

Standard 6 recognises that good communication is essential for safety, relationships and person-centred care. It helps staff communicate in a way that supports understanding, trust and consistent care delivery.

Official Source

This page is a plain-English summary based on the March 2025 Skills for Care Care Certificate standards. For the full learning outcomes and assessment criteria, use the official PDF.

Read the official 2025 standard PDF

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Explore All Care Certificate Standards

Standard 1: Understand your role Standard 2: Your personal development Standard 3: Duty of care Standard 4: Equality, diversity, inclusion and human rights Standard 5: Work in a person-centred way Standard 6: Communication Standard 7: Privacy and dignity Standard 8: Fluids and nutrition Standard 9: Awareness of mental health and dementia Standard 10: Adult safeguarding Standard 11: Safeguarding children Standard 12: Basic life support Standard 13: Health and safety Standard 14: Handling information Standard 15: Infection prevention and control Standard 16: Awareness of learning disability and autism